PERSONAL FAQs
Banking
To change your address, please call or visit one of our branches. See locations and hours.
How do I change my legal name? How do I change my legal title?
To change your legal name or title, please bring a photo ID with your new name to any Golden Belt Bank location and a customer service representative will assist you in completing the proper forms to make the change. See locations and hours.
For funds availability purposes, when is Golden Belt Bank's cutoff time?
If you make a deposit before 2:00 pm on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after 2:00 pm or on a day we are not open, we will consider that the deposit was made on the next business day we are open. This means that when you deposit a check before 2:00 pm, your funds will be available to you on the next business day. However, if you deposit a check after 2:00 pm, your funds will be available in two business days. Electronic direct deposits will be available on the day we receive the deposit.
What is considered a business day?
Generally, business days are Monday - Friday, excluding holidays. See our holiday schedule for the days we are closed.
Can I order foreign currency?
Yes. We have access to a variety of foreign currencies, so we’re ready to assist you wherever your travels take you. Visit a branch to get started. See locations and hours.
Why won't my debit card work internationally?
To help protect our customers from debit card fraud, we have prevented our debit cards from working on international transactions. However, if you are planning on taking a trip to another country and would like to use your debit card, please call us at (785) 625-7345. Simply tell us where you will be traveling and your travel dates and we will enable your card for international transactions during that timeframe.
What steps do I need to take if I suspect that there is fraud on my debit card?
If you suspect there is fraud on your card, contact Golden Belt Bank immediately at (785) 625-7345.
What should I do if my debit card is lost or stolen?
If your ATM or debit card is lost or stolen, please notify us immediately.
During business hours, Monday - Friday, 8 am - 5 pm
785-625-7345
After business hours
1-877-226-2351
What are credit or "signature-based" debit card transactions?
Credit or "signature-based" transactions are any transaction in which you use your debit card to pay for something and you complete the transaction by signing the sales receipt instead of using your personal identification number (PIN).
How do I activate my debit card?
There are three ways you can activate your debit card:
- Call us. After verifying your identity, a Customer Service Representative will activate the card.
- Call 1-888-227-3096 and follow the activation instructions.
- Conduct a transaction using your PIN at either an ATM or POS terminal.
What are my debit card limits?
Your debit card limit depends on the type of card you have and where you are trying to use the card. Below is a list of card types and their respective (online) limits:
- Debit Card - Point of Sale $3,000, ATM $500
- Student Debit Card - Point of Sale $300, ATM $100
Please note that the daily debit card limit resets at approximately 2:00 pm CST each day.
What is an EMV smart chip enabled card?
An EMV smart chip enabled card is a credit or debit card that has a computer chip in the card and uses that technology to authenticate transactions. EMV stands for Europay, MasterCard and Visa, and is a global standard for chip cards.
